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WEDDINGS BRIDAL PARTY BRIDAL SHOWERS BABY SHOWERS ALL OCCASIONS PERSONALIZED SUPPLIES
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BlueRainbowDesign.com
Customer Service's policy is to provide you with the best service possible before, during and after your purchase. Our knowledgeable service representatives are multilingual and will be more than happy to assist you with any inquiries you may have in English, Español or Japanese.

We strongly suggest that you first try to find the answer to your question(s) in the
Shopping With Us
section below. There, we have compiled the most common questions our visitors and customers ask us and we have also documented all the answers in an easy-to-understand format. Should you need additional information and/or assistance after reading this section, please choose the desired contact information below:
 
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By Telephone:
TOLL FREE 1.877-535-0603
 
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Click here
to contact our Customer Service department by E-Mail
 
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Click here
to start the Live Assistance session
 
 
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INDEX
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Domestic Shipping
 
How is the shipping cost calculated?
How are items shipped?
Delivery Time
Shipment Tracking / Order Status
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International Shipping
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Amazon Checkout Payments
PayPal Checkout Payments
Financing - PayPal Bill Me Later©
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We offer competitive shipping rates. The shipping costs are determined based on the weight of packages and shipping zip code. For your convenience, estimated shipping costs for each order can be calculated from the Shopping Bag before you proceed to check out.

When orders are shipped directly from multiple vendors, the total shipping charge is calculated as the sum of the shipping cost from each vendor.

SHIPPING OPTIONS

    STANDARD SHIPPING

        • Shipping Time : 4-6 business days once shipped
        • Restrictions :
                • Standard deliveries to Alaska and Hawaii are not available at this time
                • No delivery to P.O. Box
                • No delivery to APO/FPO


    EXPRESS SHIPPING
        • Shipping Time : 2-3 business days once shipped
        • Restrictions :
                • Express deliveries to Alaska and Hawaii are not available at this time
                • No delivery to P.O. Box
                • No delivery to APO/FPO

 
 
We use the freight carriers that are designated by our vendors. It is not possible to specify a preferred carrier when placing your order as some orders are directly shipped from the vendors' warehouses. Please note that you may receive your order in multiple shipments if you purchase more than one product.

 
 
We estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Most regular orders are shipped within 3-5 business days upon receiving your order. Personalized items may take longer to be shipped out due to their production time. An estimate time to ship for each item appears in the item page and the Shopping Bag. Please add transit time shown below to the above in order to estimate the total delivery time.

 
Please find below the transit time information from all our manufacturers' warehouses to the final destination.

From the day the order is placed with us, please add 3 to 5 business days (5 to 7 business days for personalized items) to the transit times shown below to estimate the approximate date when you will receive your purchased items. This additional time is our providers' pre-determined order processing time frame which starts at the time they receive our order, package it and request a pick up from the delivery carrier.

NOTE: Sorry but we cannot expedite the processing time. For faster shipping, please upgrade to Express Shipping.

 
The chart below specifies the estimated transit time frames for all the items shipped from the warehouses in the State of California using the Standard Ground Shipping method.

 
The chart below specifies the estimated transit time frames for all the items shipped from the warehouses in Canada using the Standard Ground Shipping method.

 
The chart below specifies the estimated transit time frames for all the items shipped from the warehouses in the State of Connecticut using the Standard Ground Shipping method.

 
The chart below specifies the estimated transit time frames for all the items shipped from the warehouses in the State of Georgia using the Standard Ground Shipping method.

 
The chart below specifies the estimated transit time frames for all the items shipped from the warehouses in the State of Illinois using the Standard Ground Shipping method.

 
The chart below specifies the estimated transit time frames for all the items shipped from the warehouses in the State of Indiana using the Standard Ground Shipping method.

 
The chart below specifies the estimated transit time frames for all the items shipped from the warehouses in the State of Minnesota using the Standard Ground Shipping method.

 
The chart below specifies the estimated transit time frames for all the items shipped from the warehouses in the State of New York using the Standard Ground Shipping method.

 
The chart below specifies the estimated transit time frames for all the items shipped from the warehouses in the State of New York using the Standard Ground Shipping method.

 
The chart below specifies the estimated transit time frames for all the items shipped from the warehouses in the State of New York using the Standard Ground Shipping method.

 
The chart below specifies the estimated transit time frames for all the items shipped from the warehouses in the State of New York using the Standard Ground Shipping method.

 
 
We have a 24/7 online self-service Order Status check page that you could use to see what the current status of your order is at any given time. In order to check the status of your order, please visit our online store and click on the "Order Status" link located on the top header of any page. You will need to enter the Order Number along with the E-Mail Address you provided for your purchase.
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ENGLISH VERSION VERSION EN ESPAÑOL VERSÃO EM PORTUGUÊS VERSION FRANÇAISE
 
 

Our site has partnered with an independent third-party company, International Checkout, Inc. to fulfill international shipments for our customers to nearly every country worldwide. They provide shipping service options, and seamlessly manage the entire order process for our international customers.

Once all of the products are in your shopping bag, simply use the "International Checkout" button in your shopping bag to begin the checkout process. You will be securely transferred to the International Checkout, Inc. site to complete the order in your local currency.

Please note that International Checkout, Inc. coordinates your online order and is responsible for all billing, shipping, returns, and customer service issues related to your International order.

Discount Coupons & Promotional Codes Reedemption Policy: All applicable discount offers and promotional codes, excluding shipping discounts, must be applied in your Shopping Bag prior to selecting the Internatinal Checkout option. By doing so, all applicable discounts will be transferred to the International Checkout and payment process accordingly. Please also note that International Checkout, Inc. will not be able to redeem our Shipping Discount coupons in the International Checkout and payment process as these promotional codes are only redeemeable on Domestic Ground Shipping orders.

If you would like assistance placing your international order or have any other questions, please contact International Checkout, Inc. at:
support@internationalcheckout.com


To check the status of your international order or track your package, please log in to your International Checkout, Inc. account at:
https://www.internationalcheckout.com/login.php


International Checkout, Inc. Customer Service Contact Hours & Telephone Numbers:
7950 Woodley Ave Unit C
Van Nuys
CA 91406, USA.

Customer Service: 6:30 AM - 6:30 PM PST
USA and Canada: +1866.6820641
USA: +001.310.601.8196
UK: +44.20.8133.2436
Australia: +61.28003.4685
Denmark: +45.369.50312
Sweden: +46.4069.35779
Hong Kong: +852.8175.6057
Japan: +81.50553.46826
Finland: +358.(02)3619.0437
Brazil: +55.(11)3717.5368
Ireland: +353.1443.3715
Mexico: +52.558.421.8266
New Zealand: +64.9889.0408

 
 

Nuestra compañía ha creado una relación de negocios con la compañía International Checkout, Inc. para realizar todos los envios internacionales de nuestros clientes a casi todos los paises del mundo. Esta compañía provee diferentes opciones de servicio y administra todo el proceso de pedidos de nuestros clientes internacionales.

Una vez Ud. haya añadido al Shopping Bag los artículos que desea comprar y enviar al extrangero, simplemente cliquee el boton "International Checkout" para iniciar el proceso de compra. Ud. será transferido a la página de Internet de International Checkout, Inc. para completar su pedido con toda seguridad y en el tipo de moneda correspondiente a su pais.

International Checkout, Inc. coordinará su pedido y será responsable de todos los aspectos relacionados a pagos, envios, entregas, devoluciones y al sevicio al cliente.

Uso de Cupones de Descuento y Códigos Promocionales: Todas las ofertas de descuento y códigos promocionales, excluyendo descuentos de costo envio, deben ser añadidos a su Shopping Bag antes de seleccionar la opción de Internatinal Checkout. De esta manera, todos los descuentos aplicables serán transferidos al proceso de pago de International Checkout, Inc. Por favor tenga en cuenta que International Checkout, Inc. no podrá aplicar nuestros cupones de descuentos de costo de envio ya que estos códigos promocionales aplican únicamente aquellos pedidos con envios domésticos via terrestre.

Si desea asistencia al hacer su envio internacional o si tiene alguna otra pregunta, por favor contactese con International Checkout, Inc. a la siguiente dirección de correo electrónico:
support@internationalcheckout.com


Para verificar el estado de su envio internacional o hacer el seguimiento correspondiente de la mercadería, ingrese a su cuenta con International Checkout, Inc.:
https://www.internationalcheckout.com/login.php


Horas de atención al público y teléfonos de contacto de International Checkout, Inc:
7950 Woodley Ave Unit C
Van Nuys
CA 91406, USA.

Servicio al Cliente: 6:30 AM - 6:30 PM PST
Estados Unidos y Canada: +1866.6820641
Estados Unidos: +001.310.601.8196
Reino Unido: +44.20.8133.2436
Australia: +61.28003.4685
Dinamarca: +45.369.50312
Suiza: +46.4069.35779
Hong Kong: +852.8175.6057
Japón: +81.50553.46826
Finlandia: +358.(02)3619.0437
Brasil: +55.(11)3717.5368
Irlanda: +353.1443.3715
Méjico: +52.558.421.8266
Nueva Zelandia: +64.9889.0408

 
 

A nossa empresa estabeleceu uma relação de negócios com a empresa International Checkout, Inc. para realizar todos os envios internacionais de nossos clientes para quase todos os países do mundo. Esta empresa oferece diferentes opções de serviço e gerencia todo o processo de pedidos para os nossos clientes internacionais.

Após adicionar a seu Carrinho de Compras os itens que deseja comprar e enviar ao estrangeiro, basta clicar no botão "International Checkout" para iniciar o processo de compra. Você será transferido para o site da International Checkout, Inc. para completar a sua encomenda com segurança e na moeda do seu país.

International Checkout, Inc. irá coordenar sua encomenda e será responsável por todos os aspectos relacionados ao pagamento, transporte, entrega, devoluções e serviço ao cliente.

Uso de Cupons de Desconto e Códigos Promo: Todas as ofertas de desconto e códigos promocionais, excluído o custo de envio, deve ser adicionado ao seu Carrinho de Compras antes de selecionar a opção "International Checkout". Assim, quaisquer descontos aplicáveis serão transferidos para o processo de pagamento International Checkout, Inc. Por favor, é importante ter em conta que a International Checkout, Inc. não poderá utilizar nossos cupons de desconto de custo de envio e códigos promocionais já que estes se aplicam apenas às ordens domésticas, via terrestre.

Se necessita assistência ao fazer seu envio internacional ou se tiver alguma dúvida, entre em contato com a International Checkout, Inc. no seguinte endereço electrónico:
support@internationalcheckout.com


Para verificar o status do seu envio internacional ou monitorar o progresso correspondente à mercadoria, entre em sua conta com a International Checkout, Inc.:
https://www.internationalcheckout.com/login.php


Horas de atendimento ao cliente e contato da Internacional Checkout, Inc:
7950 Woodley Ave Unit C
Van Nuys
CA 91406, EUA.

Atendimento ao Cliente: 6h30 - 18:30 PST
EUA e Canadá: +1866.6820641
Estados Unidos: +001.310.601.8196
Reino Unido: +44.20.8133.2436
Austrália: +61.28003.4685
Dinamarca: +45.369.50312
Suíça: +46.4069.35779
Hong Kong: +852.8175.6057
Japão: +81.50553.46826
Finlândia: +358 (02) 3619,0437
Brasil: +55 (11) 3717,5368
Irlanda: +353.1443.3715
México: +52.558.421.8266
Nova Zelândia: +64.9889.0408

 
 

Notre société a établi une relation d'affaires avec la société International Checkout, Inc. pour tous les envois internationaux de nos clients à presque tous les pays du monde. Cette société fournit différentes options de services et gère l'ensemble du processus des ordres pour nos clients internationaux.

Une fois que vous avez ajouté au Shopping Bag les éléments que vous voulez acheter et envoyer de l'étranger, il suffit de cliquer sur le bouton "International Checkout" pour démarrer le processus d'achat. Vous serez transféré sur le site de l'International Checkout, Inc. pour compléter votre ordre en toute sécurité et dans la monnaie de votre pays.

International Checkout, Inc. coordonnera votre ordre et sera responsable de tous les aspects associés au paiement, envois, livraison, retours et du service à la clientèle.

Utilisez les Coupons de réduction et codes promo: Toutes les offres discount et des codes promotionnels, à l'exclusion des économies de coûts d'expédition devrait être ajouté à votre Shopping Bag avant de choisir l'option de la Caisse Internatinal. Ainsi, les remises applicables seront transférés au processus de paiement international Checkout, Inc S'il vous plaît noter que Checkout international, Inc ne peut pas s'appliquer à prix réduits coupons frais d'envoi et des codes promotionnels s'appliquent uniquement ces demandes des envois domestiques par la terre.

Pour vous aider à rendre votre navigation internationale, ou si vous avez des questions, s'il vous plaît contactez International Checkout, Inc. à l'adresse e-mail suivant:
support@internationalcheckout.com


Pour vérifier l'état de votre expédition internationale ou de suivre les progrès de la marchandise, connectez à votre compte avec International Checkout, Inc.:
https://www.internationalcheckout.com/login.php


Heures de service à la clientèle et des contacts avec International Checkout, Inc:
7950 Woodley Ave Unit C
Van Nuys
CA 91406, EUA.

Service Clientèle: 6 heures 30-18h30 PST
Etats-Unis et Canada: +1866.6820641
Etats-Unis: +001.310.601.8196
Royaume-Uni: +44.20.8133.2436
Australie: +61.28003.4685
Danemark: +45.369.50312
Suisse: +46.4069.35779
Hong Kong: +852.8175.6057
Japon: +81.50553.46826
Finlande: +358 (02) 3619.0437
Brésil: 55 (11) 3717.5368
Irlande: +353.1443.3715
Mexique: +52.558.421.8266
Nouvelle-Zélande: +64.9889.0408

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We are proud to have partnered with Amazon.com to provided our customers with an alternative checkout solution, in addition to the other secure third-party checkout options already in place on all our online store fronts. With the new Amazon Checkout option, you can use your Amazon Login Username and Password to check out the item(s) on your shopping bag. This allows you the benefit of not having to re-enter your payment or shipping information already on file with your Amazon account.

Benefits of using Amazon Checkout

Safe Shopping, Secure Checkout & Privacy: The entire checkout process is securely handled by Amazon.com. Items purchased through our store are protected by
Amazon.com's A-to-Z Guarantee Protection


Convenience: You can use the information in your Amazon.com account to complete purchases without having to re-enter your shipping address or payment information. You can also place orders instantly using Amazon's patented 1-Click feature.

Trusted checkout experience: If you are already familiar with the Amazon.com shopping experience you will easily be able to check out because once you click on the Checkout By Amazon button, you will be redirected to Amazon's web site to complete your purchase. Upon placing your order, you will receive a purchase order confirmation directly from Amazon.com

Order History & Status Tracking on Amazon.com: By placing your order using the Amazon Checkout payment option, you will be able to track the history and shipping status of your order(s) by simply loging in to you Amazon.com account 24/7. All order status related notifications will be sent to you directly by Amazon.com

Ability to use Non-US Credit Cards: If you would like to pay using a credit card issued outside the United States, now you can do it by simply using the Amazon.com Checkout payment option. For additional information regarding international credit cards, please click on one of the following:

      • Compras realizadas con tarjetas de crédito emitidas fuera de los Estados Unidos
      • Compras com cartões de crédito emitidos fora dos Estados Unidos
      • Purchases made with credit cards issued outside the Unted States

CHECKOUT BY AMAZON FAQ's:

Question: Am I required to have an Amazon account to buy items using Checkout by Amazon?
Answer: Yes. Checkout by Amazon uses information that you have stored in their Amazon.com accounts. Amazon provides a way for you to create an account during checkout if you don't already have one.

Question: What forms of payment does Checkout by Amazon accept?
Answer: The following payment methods are accepted by Checkout by Amazon: Visa, MasterCard, Discover, American Express, JCB, or Diner's Club credit cards. All credit cards used for payment must have a U.S. billing address. Other type of forms such as Amazon Gift Card or Amazon.com Store Card are not accepted.

Question: Where can I view their Checkout by Amazon orders?
Answer: You can see the status of their Checkout by Amazon orders on the Amazon Payments website.

Question: Can I see their Checkout by Amazon orders from the Amazon.com site?
Answer: No. You can view all their Checkout by Amazon purchases on the Amazon Payments website.

 
 
We are proud to have partnered with PayPal to provided our customers with an alternative checkout solution, in addition to the other secure third-party checkout options already in place on all our online store fronts.

DON'T HAVE A PAY PAL ACCOUNT? NO PROBLEM!
With the new PayPal Checkout option, you do not need to have a PayPal account to pay using a Credit Card or Debit Card.

If you do not have a PayPal account, simply click on the "Continue" button on the Checkout screen and select the
"Don't have a PayPal account?"
option. Enter your billing information and PayPal will securely process your credit card, debit card or even Bill Me Later® payment.

 
 
If you do have a PayPal account, simply use your PayPal Checkout Login Username and Password to check out the item(s) on your shopping bag. This allows you the benefit of not having to re-enter your payment information already on file with your PayPal Checkout account.

Benefits of using PayPal Checkout

Safe Shopping, Secure Checkout & Privacy: The entire checkout process is securely handled by PayPal. Please read PayPal Checkout Privacy Policy

Convenience: You can use the information in your PayPal Checkout account to complete purchases without having to re-enter your payment information.

Trusted checkout experience: If you are already familiar with the PayPal Checkout shopping experience you will easily be able to check out because once you click on the PayPal Checkout button, you will be redirected to PayPal's web site to complete your purchase. Upon placing your order, you will receive a purchase order confirmation directly from PayPal.

Ability to use US & Non-US Credit Cards, Bank Accounts or PayPal Balance: If you would like to pay using a credit card, Bank Accounts or an existing PayPal Balance, now you can do it by simply using the PayPal Checkout payment option. For additional information regarding international credit cards, please click on one of the following:

      • Compras realizadas con tarjetas de crédito emitidas fuera de los Estados Unidos
      • Compras com cartões de crédito emitidos fora dos Estados Unidos
      • Purchases made with credit cards issued outside the Unted States

 
 
WHAT IS PAYPAL BILL ME LATER©?
Enjoy No Payments and No Interest if paid in full in 6 months on Bill Me Later purchases of $99 or more. Bill Me Later is a PayPal service that lets customers buy now and pay later with a credit line that's built into their PayPal account, subject to credit approval*. Think of it as an instant and reusable credit line customers can use at checkout when they pay with their PayPal account.

WHAT ARE THE BENEFITS OF USING PAYPAL BILL ME LATER & PROMOTIONAL FINANCING?
Convenient and secure checkout - Bill Me Later is an instant and reusable credit line that customers can use at checkout when they pay with their PayPal account. Since it's built into their PayPal account, it comes with all the security you expect from PayPal.

Flexibility - Customers choose when they want to pay, thanks to special Bill Me Later financing offers, such as no payments and no interest if paid in full in 6 months on purchases of $99 or more*.

Buying power - It's great for large purchases. Customers can buy and enjoy now, but have the ability to take 6 months to pay, if paid in full, without interest or payments.

For PayPal Financing Terms, please click here
*Applicable for qualifying purchases of $99 or more if paid in full within 6 months. Customers check out with PayPal and use Bill Me Later. Bill Me Later is subject to consumer credit approval, as determined by the lender, WebBank, Salt Lake City, Utah.
 
 
We use sophisticated encryption and authentication technology to protect the security of the personal information that you share with us.

Specifically, every page on our Web Site that collects personal and/or ordering information uses industry-standard Secure Socket Layer (SSL) encryption so that no one else can read the information while it is being transmitted over the Internet. If the URL shows "https://" instead of "http://" that page is secure and protected by the Secure Socket Layer (SSL) encryption.

We will be able to accept orders only from the web browsers that permit the secured connection through the encryption technology, and only parties responsible for processing your order have access to your personal information.

Please note that all credit card transactions will appear on your credit card statement under Blue Rainbow Design if placed through any of our store fronts. If placed using Amazon Checkout or Google Checkout, the charges will appear under the chosen payment option.

 
 
The credit card verification number is a new authentication procedure established by credit card companies to further efforts towards reducing fraud for internet transactions. It consists of requiring a card holder to enter the CVV number in at transaction time to verify that the card is on hand. The CVV code is a security feature for "card not present" transactions (e.g., Internet transactions), and now appears on most (but not all) major credit and debit cards. This new feature is a three- or four-digit code which provides a cryptographic check of the information embossed on the card. Therefore, the CVV code is not part of the card number itself.

The CVV code helps ascertain that the customer placing the order actually possesses the credit/debit card and that the card account is legitimate. Each credit card company has its own name for the CVV code, but it functions the same for all major card types. (VISA refers to the code as CVV2, MasterCard calls it CVC2, and American Express calls it CID.)

The back panel of most Visa/MasterCard cards contain the full 16-digit account number, followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code. To aid in the prevention of fraudulent credit card use, Blue Rainbow Design requires the 3 or 4 digit code on the back of your credit card. When you submit your credit card information your data is protected by Secure Socket Layer (SSL) technology certified by a digital certificate.
 
 
 
VERSION EN ESPAÑOL VERSÃO EM PORTUGUÊS ENGLISH VERSION
 
 

Estimado Cliente:

Antes que nada, muchas gracias por su visita y el interés hacia nuestros productos y servicios. Para poder ofrecer un mejor servicio a nuestros clientes internacionales cuyas tarjetas de crédito han sido emitidas fuera de los Estados Unidos, les brindamos la facilidad de hacer sus pedidos usando las opciones the pago de Amazon CheckoutGoogle Wallet / Checkout o PayPal Checkout.

Desde ya le agradecemos la confianza prestada y deseamos pronto tenerlo(a) como parte de nuestra clientela y de esta manera poderlo(a) servir como se merece. Es nuestra política de servicio al cliente el proveerle el mejor servicio posible antes, durante y luego de su compra atravez de nuestras tiendas en Internet.

En caso desee mayor información de como adquirir nuestros productos atravez de Amazon.com, por favor comuníquese con nosotros en su idioma de preferencia.

Muchas Gracias!

 
 

Prezado Cliente:

Antes de mais nada, muito obrigado por sua visita e por seu interesse em nossos produtos e serviços. Para poder oferecer um melhor serviço a nossos clientes internacionais cujos cartões de crédito foram emitidos fora dos Estados Unidos, estamos disponibilizando a facilidade de que seus pedidos usando Amazon CheckoutGoogle Wallet / Checkout o PayPal Checkout.

Desde já agradecemos a confiança prestada e desejamos tê-lo(a) em breve como parte de nossa clientela e dessa maneira poder serví-lo(a) como merecido. É nossa política de serviço ao cliente oferecer-lhe o melhor serviço possivel antes, durante e após a sua compra através de nossas lojas na Internet.

Caso deseje maiores informações de como adquirir nossos produtos através de Amazon.com, por favor comunique-se conosco no idioma de sua preferência.

Muito Obrigado!

 
 

Dear Online Shopper:

First of all, thank you very much for visiting us and your interest in our products and services. In order to offer a better service to our valuable international customers whose credit cards have been issued outside the United States of America, we offer them the option to place their orders using the Amazon CheckoutGoogle Wallet / Checkout o PayPal Checkout payment options.

We do appreciate your business and look forward to having you as a valuable customer. It is our customer service policy to provide our customers with the best service possible before, during and after their purchase through any of our online stores.

Should you have any questions or need additional information regarding purchasing our products through or Amazon.com Online Store, please do not hesitate to contact us at any time.

Thank you!

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A charge of
7%
sales tax is automatically applied to total merchandise excluding designer cookies for your orders ONLY if your shipping address is in Iowa.

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If for some reason you are not completely satisfied, you can return most of our items. Please request a Return Authorization Number (RAN) within 10 days of receipt of shipment. We will send you a return instruction including a return address by email. Without the RAN, no order can be returned for a refund.

Please note that personalized or engraved items and items which SKU begins with CAT cannot be returned.

All error claims including damage and shortage must be made within 10 days of receiving the merchandise
. Please see the
Damage, Shortage & Error Claims section
for more details.

 
 
1. Entire quantity of a single item will be accepted. Partial return of a single item will not be accepted unless there is an error.

2. The return item(s) without a Return Authorization Number will not be accepted for refund. The Return Authorization Number must be requested within 10 days of receiving your order.

3. The return item(s) must be shipped to our provider's warehouse, not to us, and must be received by the provider within 2 weeks of return authorization or 30 days of receiving your order, whichever earlier. Any item(s) that arrive after this period will not be accepted for refund. The returned item(s) shipped to us will be declined or forwarded to the provider's warehouse at the customer’s expense, and the cost to forward the items will be deducted from the refund amount. Please note that the return will be processed after the provider has received the items.

4. All items must be returned in the same condition as they were sent from the provider to you. Any returned item(s) showing signs of damage, wear or alteration cannot be accepted for return.

5. We will refund the cost of the item(s) EXCLUDING shipping charges.

6. We will not accept C.O.D. deliveries of the return and will refuse receipt.

7. Personalized or engraved items cannot be returned.

8. An item whose SKU begins with CAT are not returnable. All sales for these items are final. SKU is listed on each item page.

 
 
1. Obtain a Return Authorization Number
Contact
Blue Rainbow Design Customer Service at 1.877.535.0603 - 1.818.232.7360 (Monday-Friday 10:00 AM - 6:00 PM Central Time) or by E-Mail at CustomerService@BlueRainbowDesign.com
within 10 days of receiving your order to obtain a return authorization number and return shipping address. The return item(s) without a Return Authorization Number will not be accepted for refund. Please note that all returns must be made to our provider’s warehouse otherwise, the returned item(s) will be shipped back to you at your own expense.

2. Pack and Ship Your Return
Wrap your item(s) and all the original packing materials including the gift box, if you received one, in a secured cardboard box.

Send the package using UPS or FedEx, a traceable method of shipment to our provider’s warehouse. The address is included in the Return Authorization email. We are not responsible for items lost or damaged of return shipments. Please send us the tracking number of the return shipment via email.

3. Check Your Email
Once your return is received, it will be reviewed and processed within approximately five business days upon receipt of the item(s). A credit will be issued to your original method of payment within 10 - 14 business days of receiving your return. Once the adjustment has been made to your credit card, you will receive an email notification with a confirmation of the transaction.

 
 
Please inspect all items carefully when you received your order. All error claims including damage and shortage must be made within 10 days of receiving the merchandise. If a personalized item is damaged/defective, we will ship a replacement but no refund will be given. No claims will be accepted after this period of time.

1. Please contact
Blue Rainbow Design Customer Service at 1.877.535.0603 - 1.818.232.7360 (Monday-Friday 10:00 AM - 6:00 PM Central Time) or by E-Mail at CustomerService@BlueRainbowDesign.com
to report any damage. We may ask you to take a digital photo of the item and send it to us with your order number.

2. Keep the original box, packaging materials, as well as any paperwork that came in the box. We may ask you to email us a digital photograph of the damaged box and/or item(s).

3. A replacement order will be shipped from our provider at no additional cost using the original shipping method you chose for the order and to the address where the order was delivered to. It will not be shipped via the Express shipping unless you had selected the Express shipping for the original order. Please note that we will be ONLY responsible for the shipping cost for the replacement to the original shipping address.

If you receive a large number of the damaged, incorrect or error items, we may collect these items. Please do not discard or return the damaged item(s) until you receive further instructions from us..

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When an item is backordered, our typical course of action is to note the scheduled availability date on the product page. However, this date cannot be guaranteed. This means that the item may arrive a few days sooner or later than the specified date. While you can still order the item, it will not be shipped until the item is back in stock.

IMPORTANT NOTE: If your order includes one or more items that are both in stock and backordered, please note that the entire order may not ship until all the purchased items are back in stock and available. Should you need to receive the item(s) which is/are currently in stock sooner than the backordered item(s), we strongly recommend that you place separate orders.

In case you need to upgrade the shipping method, you will be responsible for the difference in the shipping cost.

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All our orders ship directly from our providers to our customers. While we may have the information that the item is in stock at the time you place your order, by the time your order gets sent for final processing at our provider, the item may run out of stock due to unexpected popularity of the item. In the case, we will immediately notify you of the status of your order by email offering options to cancel or keep the order. If you choose to cancel the order, we will make a full refund for the item and corresponding shipping cost.

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We have a 24/7 online self-service Order Status check page that you could use to see what the current status of your order is at any given time. In order to check the status of your order, please visit our online store and click on the "Order Status" link located on the top header of any page. You will need to enter the Order Number along with the E-Mail Address you provided for your purchase.

 
You may change or cancel your order for non-personalized items as long as the order has not been processed. Personalized items cannot be changed or cancelled once the order is placed. For additional information regarding cancellatons, please contact 
Blue Rainbow Design Customer Service at 1.877.535.0603 - 1.818.232.7360 (Monday-Friday 10:00 AM - 6:00 PM Central Time) or by E-Mail at CustomerService@BlueRainbowDesign.com


IMPORTANT NOTE: You cannot change or cancel personalized items once the order has been placed.

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We have a minimum order requirement for some personalized items which is noted on each item page.

 
 
Yes. Please feel free to order a sampler for any Wedding Favor items that do not have personalization options nor minimum purchase requirements. To order samples, add the minimum quantity specified for the item(s) you are interested in to the Shopping Bag and proceed to checkout - regular shipping rates apply. For additional shipping information, please
click here

 
 
We are committed to providing low prices every day. On everything! So if you find a lower advertised price on an identical product, email us the following information and we will match it:

• The number(s) and name(s) of the product(s) you are interested in purchasing. This information can be found on all our product detail pages
• The web address of the competitor's product detail page
• All design and personalization options to be included in your order if any
• The competitor's advertised product and pricing information. Please use the template below when you email us:

Product Number or SKU:
Unit Price: $
Quantity: unit(s)
US Delivery Zip/ Postal:
Shipping & Handling: $
Order Total: $

IMPORTANT NOTE: Please allowed up to 2 business days for your request to be reviewed and answered via e-mail. If your request meets all the Price Match Guaratee Guidelines & Limitations below, you will be provided with a special promotional code to be applied during the checkout process and that will adjust your order total accordingly.

 
 
We will match any competitor's advertised price as long as it meets ALL the requirements listed below:

• Item(s) to be purchased must be identical to the competitor's advertised product (size, quantity, brand, flavor, color, design, personalization options, etc.)
• The competitor's product item total to be compared to and matched includes shipping & handling charges.
• Item(s) to be purchased must be in stock.

We do not match the price in the following types of competitor web sites and/or ads:

• Manufacturer and/or Wholeseller-owned retail web sites
• Auction or affiliate program web sites
• Items that require a separate purchase to get the ad price example: "Buy [item A] to get [item B] for $C"
• Items with no actual price that require a purchase to get free product example: "Buy both [items A & B] to get [item C] for free
• Items that require a purchase to get a competitors' gift card example: "Buy [item A] to get a $B gift card
• Buy one, get one free (BOGO) ads
• Going out of business or closeout prices
• Competitors' private label price promotions

We do not honor:

• Competitors' website prices, offers that include financing, bundling of items, free items, pricing errors, mail-in offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, Deal of the Day items, Midnight Sale and special hour sale events, Clearance & More and Marketplace items, and items for sale Thanksgiving Day through the Monday after Thanksgiving.
• Price of items that are listed by the competitor at a lower price but once the shipping and handling charges are applied, their order total is greater than that advertised on our web site.
• Ads when the actual price for items cannot be determined
• Misprinted ad prices of other retailers
• "Going out of business" sales or "closeout" prices


 
We frequently add new products to our selection and exciting features to our Web Site to provide our customers with the best service. This regular web site maintenance is scheduled between 12PM-1AM Central Time on every Sunday, and you will see our system status information message during that time. If you cannot access our Web Site at any other time, please contact 
if you have any questions or need further assistance.

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